An Automotive BDC is a dedicated department within a car dealership responsible for connecting potential buyers and service customers with the sales and service teams. It serves as a communication hub—managing inbound and outbound calls, emails, texts, chats, and even social media—to qualify leads, schedule appointments, and guide prospects throughout their buying or service...
In today’s fast-paced automotive market, success hinges not just on inventory, but on how swiftly and consistently lead engagement happens. A Sales Business Development Center (Sales BDC) sits at the nexus of customer interest and closing deals—handling inbound engagement, appointment scheduling, and multi-channel outreach. When boosted with AI, its impact multiplies, driving...
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